You work as a help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
A Domain.com user named Andy Reid works on a Windows 98 client computer named Certkiller -WS271. The new Domain.com policy states that all client computers are to be upgraded to Windows XP Professional. You upgrade Andy Reid’s Certkiller -WS271 client computer to Windows XP Professional. While performing the upgrade on Certkiller -WS271, you discover that the screen resolution is 640 x 480 and 16 colors.
To fully take advantage of the Windows XP Professional functionality Andy Reid wants to view the background pictures and the GUI that Windows XP Professional makes available. Now you need to change the resolution and add more colors so as to enable Andy Reid to take advantage of the Windows XP Professional functionality. However, you are unable to do so.
What should you do to enable Andy Reid to view the background pictures properly?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
A user named Mia Hamm recently had her client computer upgraded from Windows 98 to Windows XP Professional. Mia Hamm reports that it takes longer for windows, menus, submenus, and other user interface features to open after the upgrade. She would like them to open faster.
Which of the following is the task that will allow you to ensure that windows and menus open faster?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All client computers on the Domain.com network were recently upgraded from Windows NT Workstation 4.0 to Windows XP Professional.
An administrator at Domain.com, named Andy Reid, configures a shortcut for an application named App2. Andy Reid then configures the shortcut so that App2 will run in compatibility mode. A short time later, various users report that the display for App2 becomes garbled, or that their computers do not display the applications.
Which of the following is a task that you should execute to reconfigure each computer so that App2 displays correctly?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All client computers on the Domain.com network run Windows XP Professional, and are equipped with a Pentium III 999 MHz processor, 256 MB of RAM, and a 40-GB hard disk.
A user named Clive Wilson reports that more or less two hours after turning on his computer and running several applications, the computer and applications are very slow to respond. Clive Wilson also receives the following message.

After monitoring Clive Wilson’s compute for a few days, you notice that This same message appears every day two hours after starting his computer and running several applications.
Which of the following is the task that you should carry out discover the most probable source of this message?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
Domain.com employs Windows XP Professional as their mainstream desktop Operating System. You are required to install Windows XP Professional on a new client computer and have it join a domain during the setup process. The network administrator is currently on vacation, and you are unable to contact him. You also do not have the privileges to create computer accounts during the setup process.
With the above in mind, which is the option that you should take now?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
Domain.com employs Windows XP Professional as their mainstream desktop Operating System. You are required to install Windows XP Professional on a new client computer and have it join a domain during the setup process. The CIO at Domain.com just informed you that the network administrator has been dismissed.
Which of the following is the task that you should complete to meet the requirements?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
A user named Andy Booth reports that after upgrading his computer from Windows 98 to Windows XP Home Edition, he is unable to log on to the domain from the welcome screen.
You must make sure that Andy Booth is able to log on to the domain.
Which of the following is a task that you should instruct Andy Booth to execute?

You are a desktop support technician for your company. A user in the sales department creates a folder named SalesDocs on his Windows XP Professional computer. The folder contains files that will be read by other members of the sales department. All department members belong to a domain global security group named Sales.
The user opens the properties of SalesDocs and selects the Share this folder on the network check box. He immediately reports that all network users are able to open the files in SalesDocs.

You need to instruct the user how to ensure that only members of the Sales group can access the files in SalesDocs.

What are two possible ways for the user to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

You are a desktop support technician for your company. The company recently replaced one user’s Windows 2000 Professional client computer with a new Windows XP Professional computer. The computer is a member of a workgroup.

The user reports that the new computer does not allow him to specify individual user permissions for a new shared folder he created on his computer. He was able to specify individual permissions on his Windows 2000 Professional computer.

You need to ensure that the user can specify individual user permissions for the shared folder.

What should you do?

You are a desktop support technician for your company. A user uses a printer that is attached locally to his portable Windows XP Professional computer. The printer is connected by a USB cable.

The user reports that the printer is not printing. The user states that he can see four print jobs in the print queue, but that none of them are printing.

You discover that the user recently returned from a business trip and reconnected the printer. The user printed several documents while on the business trip, and those documents are waiting in the print queue.

You need to ensure that the printer functions properly and prints the four waiting print jobs.

What should you do?