You are a desktop support technician for your company. A user reports that he needs to connect to a network printer. The printer is attached to a Windows Server 2003 computer.
The user’s computer runs Windows XP Professional.

The user wants to connect to the printer and begin printing as quickly as possible, but the user states that he does not have the correct printer driver for the printer.

You need to ensure that the user can connect to the printer as quickly as possible.

What should you instruct the user to do?

You are a desktop support technician for your company. A user uses a printer that is attached locally to her computer. The user reports that the printer is not working. When she opens the print queue, she sees that the first print job has the following status: “Deleting – Error.” Other print jobs are waiting behind that first job. She states that the print queue has not changed for an hour. You need to ensure that the user’s printer works properly. You need to achieve this goal without requiring the user to reprint the other print jobs that are waiting in the queue.

What should you do?

You are a desktop support technician for your company. A Windows XP Professional computer named Client1 contains a folder named Docs. The user of Client1 wants to make the files in Docs available for reading by all other network users.
You need to ensure that the files are available.

What should you instruct the user to do?

You are a desktop support technician for your company. A user in the sales department frequently accesses files in a shared folder named SalesDocs on a server named Server7. The user reports that he accidentally deleted a file from the SalesDocs folder.

You need to recover the file.

What should you do?

You are a desktop support technician for your company. A user has a printer attached locally to her Windows XP Professional client computer.

The user reports that the printer is not working properly. When she prints a one-page Word document, the printer produces several pages, each with one line of random characters. The user states that the printer is new, and that she installed a printer driver from the manufacturer’s Web site.

You need to ensure that the user’s printer works properly.

What should you do?

You are a desktop support technician for your company. A Windows 2000 Server computer named Server1 has caching enabled for all shared folders. A user named Paul stores personal files on Server1 and needs to make them available offline before he travels with his portable computer. Paul reports that he cannot make his files available offline.

You need to ensure that Paul can make his files available offline from Server1.

What should you do?

You are a desktop support technician for your company. A system administrator gives you an answer file named Companystandard.txt on a floppy disk. You plan to use the Companystandard.txt file to perform unattended installations of Windows XP Professional when installing from a Windows XP Professional CD-ROM.

You use a Windows XP Professional CD-ROM to start the unattended installation on a computer, and then you insert the floppy disk into the computer’s floppy disk drive. However, Setup prompts you for configuration information.

You need to ensure that Setup will finish without prompting for configuration information.

What should you do?

You are a desktop support technician for your company.

A user wants to know the system requirements for upgrading her computer from Windows 98 to Windows XP Professional with Service Pack 2 (SP2). Her computer has the following components: a Super VGA (800 ?? 600) or higher resolution graphics adapter and monitor, a CD-ROM drive, a keyboard, and a Microsoft mouse.

Which hardware specifications meet the system requirements for SP2? (Choose all that apply.)

You are a desktop support technician for your company. The company is upgrading all client computers from Windows 98 to Windows XP Professional. The only applications currently installed on the client computers are Microsoft Office 2000 and antivirus software.

A user named Maria reports that when she attempts to upgrade her computer to Windows XP Professional, the installation process stops responding at the Preparing Installation phase. You confirm that her computer meets the minimum hardware requirements for Windows XP Professional.

You need to ensure that Maria can upgrade her computer to Windows XP Professional.

What should you instruct Maria to do?

You are a desktop support technician for your company. The network consists of an Active Directory domain.

A user reports that he upgraded his computer from Windows 98 to Windows XP Home Edition. After the installation, the user is not able to log on to the domain from the Welcome screen.

You need to ensure that the user can log on to the domain.

What should you do?