You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to use the Driver Verifier his Windows XP Professional computer.
Is it possible for you to change the location of the driver file that comes with Windows XP Professional?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to use the Driver Verifier on one desktop computer.
What should you do?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
A Domain.com client named Kara Lang has asked you to configuring Windows XP on a computer that has generic components.
Which if the following tools can you use in case you need to troubleshoot driver issues?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
A Domain.com client named Andy Reid has asked you to configuring Windows XP on his computer.
You find out that there are devices on this computer that are not officially supported by XP. You are requesting drivers from multiple sources.
Which of the following features helps you ensure that these drivers are safe and without harm?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
The CIO wants to disable its Prefetcher component.
What should he do?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
A Domain.com client named Rory Allen installs a high-speed color printer on his computer by using a built-in Windows XP Professional driver. He shares the printer so that a user named Clive Wilson can print to the new printer.
Rory Allen and Clive Wilson report that they cannot print pages in color on the new printer. On Rory Allen’s computer, you install a printer driver from the CD-ROM provided by the manufacturer. However, the output is still black-and-white.
What should you do first to ensure that Rory Allen and Clive Wilson can print in color on the new printer?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
The entire Domain.com users Finance department use both desktop and portable computers. Each computer in the research department has a four-port USB hub for I/O devices.
A Domain.com user named Rory Allen is a member of the Finance department.

One morning Rory Allen purchases and connects a portable USB hard disk to the USB hub attached to his portable computer. However, the port on the USB hub shuts down and the hard disk does not function. The USB hard disk functions properly when it is attached to the USB hub connected to the user’s desktop computer. All other USB devices function properly when they are attached to the portable computer’s USB hub.
What should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user’s portable computer?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web
browser.

Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC.

Laura reports that she cannot access the Web application hosted on Robert’s computer. When she attempts to access Robert’s Web application by using Internet Explorer, she receives the following error message: “DNS or Server Error.”

You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert’s computer. When you attempt to access Robert’s Web application from your computer by using Internet Explorer, you receive the following error message: “DNS or Server Error.”

You need to ensure that Laura can access the Web application on Robert’s computer.

What should you do?

You are a desktop support technician for your company. A user reports that his Windows XP Professional client computer cannot connect to Internet Web sites. You confirm that the user’s computer can connect to all internal resources by name.

You can use your Windows XP Professional client computer to connect to an Internet Web site by using its IP address, but you cannot connect by using its name. You discover that all network users are having the same problem.

Another technician informs you that a new firewall was installed the previous evening.

You need to ensure that all users can connect to Internet Web sites.

What should you ask an administrator to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser.
Some of your company??s external Web sites have pop-up windows. After installing SP2, users cannot display these pop-up windows.

The users need to be able to display the pop-up windows.

Which action or actions should you instruct the users to perform? (Choose all that apply.)