You are a desktop support technician for your company. All client computers run Windows XP Professional. Each computer has one hard disk that has one partition. A user who works in the engineering department logs on to his computer by using administrative credentials. The user reports that he made changes to the Boot.ini file on his computer but did not create a backup of this file before making changes. He restarted his computer and received the following error message: “Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk.”

Each time the user restarts the computer, he receives the same error message.

You need to ensure that the user can log on to his computer. You instruct the user to restart his computer by using the Windows XP Professional CD-ROM and run the Recovery Console.
What else should you instruct the user to do?

You are a desktop support technician for your company. The network consists of an Active Directory domain. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

A user reports that she needs to log on to different computers each day. The user states that the Internet Favorites that she created on her computer in her office are not available when she logs on to different computers. The user needs to access her Internet Favorites from any computer that she uses.

You need to ensure that the user’s Internet Favorites are available on any computer that she uses.
What should you do?

You are a desktop support technician for your company. The network consists of an Active Directory domain. All client computers run Windows XP Professional.

A user who works from home on Fridays calls you on Friday to report a problem on her computer.

You instruct the user to send you a Remote Assistance invitation so that you can help resolve the problem. The user dials in to her ISP on her second phone line, while she is on the phone with you. She sends a Remote Assistance invitation, and then tells you that she disconnects from the ISP.

You receive the invitation on your client computer. You instruct the user to reconnect to her ISP. After you accept the invitation, you cannot connect to the user’s computer.

You need to establish a Remote Assistance connection with the user’s computer.

What should you do?

You are a desktop support technician for your company. On Monday morning, a user reports that he is unable to connect to any Internet Web sites. He is able to connect to all internal network resources by name. Other users report the same problem. No users had this problem on Friday.

You run the ping command on your computer and discover that you can connect to an Internet Web site by using its IP address. However, you cannot connect by using the Web site’s name. Another technician informs you that the network administrator made several network configuration changes over the weekend.

You need to ensure that all users can connect to Internet Web sites.

What should you ask the network administrator to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.

A user reports that she cannot use her portable computer to dial a local ISP when she is away from the office. When she is in the office, she can connect to the ISP without a problem. When she attempts to dial from outside the office, she hears a voice on the line but cannot connect. She uses the same phone cord and the same phone number that she uses in the office.
The user needs to be able to connect to her ISP when in the office and when away from the office.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user calls to request assistance with configuring his computer. He is unfamiliar with making system changes. He wants to know whether you can make the changes on his computer. You explain that Remote Assistance is available. The user sends you an invitation to take control of his computer. When you attempt to take control of his computer, a message indicates that access is denied.

What are possible causes of the problem? (Choose all that apply.)

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional. Each client computer is configured to support a USB mouse.

A Domain.com user named Rory Allen reports that he installed a new driver for his mouse, but now the mouse does not work.
What should you do to ensure that the mouse works again as soon as possible?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to scan all of the protected files in your XP computer to verify their versions.
What command or tool should you use if you want to go ahead?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to use the Driver Verifier his Windows XP Professional computer.
Is it possible for you to change the location of the driver file that comes with Windows XP Professional?

You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com.
Domain.com employs Windows XP Professional as their mainstream desktop Operating System. You are currently making use of speech recognition in Windows XP Professional for word processing.
Which of the following is a function that will be involved?