You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.
The Domain.com users in the Sales department take their portable computers to a conference room for a weekly meeting. Because these meetings can last a long time, the users need a simple method to manually place their computers in a low-power state. They also need their computers to start as quickly as possible.
What should you do to configure the computers to meet these requirements?

You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows XP Professional.

You configure your portable computer to use Windows XP Professional as well.
Which of the following power schemes can help you conserve power while having the monitor always on?

You are a desktop support technician for your company. A user reports that he is unable to modify the TCP/IP settings for his Windows XP Professional computer. You confirm that the company allows this user to modify these settings and to perform other administrative tasks on his computer.

You need to ensure that the user can modify the settings. You need to provide the user with only the capabilities or permissions that are needed to achieve this goal.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

A user reports that he installed two new applications, updated a driver for the video adapter, and made several system changes. The user did not back up his data before making these changes.

When he restarts his computer, the computer stops responding and displays the following error message on a blue background: “UNEXPECTED_KERNEL_MODE_TRAP.” When the user attempts to restart the computer by using the Last Known Good Configuration option, the same result occurs.

You need to ensure that the user can start and log on to the computer without harming the data on the computer.

What should you instruct the user to do next?

You are a desktop support technician for your company. All client computers run Windows XP Professional. The hard disks on all computers use the NTFS file system.

A user who has administrative privileges on his computer reports that he changed several permissions in the Windows folder. He made these changes after reading about a new virus that affects system files.

When the user attempts to run Paint, he receives the following error message. He receives a similar error message when he tries to run any other application on his computer.

You need to ensure that the user can run the applications on his computer.

What should you do?

You are a desktop support technician for a branch office of your company. All client computers run Windows XP Professional. The Compatws.inf security template is applied to all computers in the branch office.

The network administrator at the company’s main office sends you a new security template named HighDskSec.inf. The security requirements for users at the branch office are different from the security requirements for users at the main office.

You need to find out whether the new security template will conflict with the security requirements for the users at the branch office.

What should you do on your computer?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user reports that every time he starts his computer, some applications run automatically. He recently installed these applications.

The user wants to keep the applications, but he wants them to run only when he starts them.

Which action should you instruct the user to perform first?

You are a desktop support technician for your company. The network does not include an Active Directory domain. All users log on to the computers by using local user accounts, and each user is a local administrator on the user’s computer.

A user named Tom uses a Windows XP Professional client computer. The computer was previously used by another user in another department. Tom stores many confidential files on the computer. The company requires that only Tom have access to these files. However, the company does not permit the
files to be encrypted.

You need to ensure that the former user of the computer does not have access to any files stored on the computer.

What should you instruct Tom to do?

You are a desktop support technician for your company. The company has a main office in New York and a branch office in Paris. All client computers run Windows XP Professional.

A user from the main office will be working at the branch office for the next several months. She wants the default currency settings and the date and time settings to be displayed in French.

You need to ensure that the currency settings and the date and time settings are displayed in French by default on the user’s computer.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

A user reports that she can no longer start some of her applications that are installed on drive D. She states that the applications last worked a week ago. You ask what changed in the past week, and the user says that she installed a second hard disk drive in the computer. You discover that the shortcuts on the desktop are not pointing to the correct location.

The user needs to be able to run her applications.

What should you instruct the user to do?