Which process has the purpose to ensure that, by managing the risks which could seriously
affect IT services, the IT service provider can always provide minimum agreed businessrelated service levels?
A.
Change management
B.
IT service continuity management
C.
Financial management for IT services
D.
Service catalog management
Explanation:
http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design (See IT service
continuity management)