Which of the following BEST describes technical management?
Which of the following BEST describes technical management?
Which of the following is not a service desk type recognized in the service operation volume of ITIL?
Which of the following is not a service desk type recognized in the service operation volume
of ITIL?
What is the primary focus of the business management?
What is the primary focus of the business management?
which could seriously affect IT services, the IT service provider can always provide minimum agreed businessre
Which process has the purpose to ensure that, by managing the risks which could seriously
affect IT services, the IT service provider can always provide minimum agreed businessrelated service levels?
Which one of the following is the BEST description of a service request?
Which one of the following is the BEST description of a service request?
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptabl
Which process is involved in monitoring an IT service and detecting when the performance
drops below acceptable limits?
Which one of the following do major incidents require?
Which one of the following do major incidents require?
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
What is the BEST description of the purpose of the service operation stage of the service
lifecycle?
which one of the following describes service operation s contribution?
In terms of adding value to the business, which one of the following describes service
operation s contribution?
Which one of the following are the two primary elements that create value for customers?
Which one of the following are the two primary elements that create value for customers?