Which statement about the emergency change advisory board (ECAB) is CORRECT?
Which statement about the emergency change advisory board (ECAB) is CORRECT?
Which of the following BEST describes a problem?
Which of the following BEST describes a problem?
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
Which of the following is NOT a recognized example of a service provider type within the
ITIL framework?
Which one of the following statements about incident reporting and logging is CORRECT?
Which one of the following statements about incident reporting and logging is CORRECT?
Which process is responsible for providing the rights to use an IT service?
Which process is responsible for providing the rights to use an IT service?
What type of services are NOT directly used by the business but are required by the service provider to delive
What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
Which of the following areas would technology help to support during the service lifecycle?
Which of the following areas would technology help to support during the service lifecycle?
Data mining and workflow
Measurement and reporting
Release and deployment
Process design
How many people should be accountable for a process as defined in the RACI model?
How many people should be accountable for a process as defined in the RACI model?
The addition, modification or removal of an authorized, planned or supported…
The addition, modification or removal of an authorized, planned or supported service or
service component and its associated documentation is a definition of what?
Where should the following information be stored?
Where should the following information be stored?
The experience of staff
Records of user behaviour
Supplier’s abilities and requirements
User skill levels