The BEST processes to automate are those that are:

Which of the following Availability Management activities are considered to be proactive as
opposed to reactive?
Risk assessment
Testing of resilience mechanisms
Monitoring of component availability

Which of the following would be defined as part of every process?
Roles
Activities
Functions
Responsibilities

Which Problem Management activity helps to ensure that the true nature of the problem can
be easily traced and meaningful management information can be obtained?

The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service
requirements
2: Service Operation activities, to monitor and report supplier achievements
3: Continual Improvement activities, to ensure that suppliers continue to meet or exceed the
needs of the business

Which of the following might be used to manage an Incident?
Incident Model
Known Error Record

Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

In the phrase “People, Processes, Products and Partners”. Products refers to:

Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership
(TCO) of a service can be minimized if all aspects of the service, the processes and the
technology are considered during development?

Effective Service Transition can significantly improve a service provider’s ability to handle
high volumes of what?