A known error has been created after diagnosis of a problem was complete but before a
workaround has been found. Is this a valid approach?

A.
Yes: for information purposes, a known error record can be created at any time it is
prudent to do so

B.
No: the Known Error should be created before the problem is logged

C.
No: a known error record is created when the original incident is raised

D.
No: a known error record should be created with the next release of the service