Which of the following processes is concerned with not only identifying the root cause but also addressing the underlying issue?
A.
Incident management
B.
Problem management
C.
Change management
D.
Configuration management
Explanation:
B: While incident management is concerned primarily with managing an adverse event, problem management is concerned with tracking that event back to a root cause and addressing the underlying problem. Maintaining system integrity is accomplished through the process of change control management. Configuration management is a process of identifying and documenting hardware components, software, and the associated settings. Page 570.