Information Technology Infrastructure Library is published in a series of books, each of which covers an IT management topic. Which of the following is not a component of its Service Support section?
i. Service Desk / Service Request Management
ii. Incident Management
iii. Problem Management
iv. Change Management
v. Release Management
vi. Configuration Management
A.
All of them
B.
None of them
C.
ii, iv
D.
iii, vi
Explanation:
Each item listed is part of the Service Support section of Information
Technology Infrastructure Library.