Which of the following is not a common component of configuration management change control steps?
A.
Tested and presented
B.
Service-level agreement approval
C.
Report change to management
D.
Approval of the change
Explanation:
B: A well-structured change management process should be established to aid staff members through many different types of changes to the environment. This
process should be laid out in the change control policy. Although the types of changes vary, a standard list of procedures can help keep the process under control
and ensure it is carried out in a predictable manner. A change control policy should include procedures for requesting a change to take place, approving the
change, documentation of the change, testing and presentation, implementation, and reporting the change to management. Configuration management change
control processes do not commonly have an effect on service-level agreement approvals.
+ A is incorrect because testing and presentation should be included in a standard change control policy. All changes must be fully tested to uncover any
unforeseen results. Depending on the severity of the change and the company’s organization, the change and implementation may need to be presented to a
change control committee. This helps show different sides to the purpose and outcome of the change and the possible ramifications.
+ C is incorrect because a procedure for reporting a change to management should be included in a standard change control policy. After a change is
implemented, a full report summarizing the change should be submitted to management. This report can be submitted on a periodic basis to keep management up
to date and ensure continual support.
+ D is incorrect because a procedure for obtaining approval for the change should be included in a standard change control policy. The individual requesting the
change must justify the reasons and clearly show the benefits and possible pitfalls of the change. Sometimes the requester is asked to conduct more research and
provide more information before the change is approved.
As you can see, answers A, C and D represent steps of the change management process. Why on earth is configuration management involved in the question? Of course you change configuration items. No doubt about it. But take a look at this crazy term used in the question: ‘configuration management change control’. What are you trying to say? The question should have referred to just ‘change management’ or ‘change control’.
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configuration management doesn’t have SLA approval.
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