Which of the following is the PRIMARY objective of an IT performance measurement process?
A.
Minimize errors
B.
Gather performance data
C.
Establish performance baselines
D.
Optimize performance
Explanation:
An IT performance measurement process can be used to optimize performance, measure and
manage products/services, assure accountability and make budget decisions. Minimizing errors is an
aspect of performance, but not the primary objective of performance management. Gathering
performance data is a phase of IT measurement process and would be used to evaluate the
performance against previously established performance baselines.