Which of the following procedures would MOST effectively detect the loading of illegal software

packages onto a network?

During a human resources (HR) audit, an IS auditor is informed that there is a verbal agreement
between the IT and HR departments as to the level of IT services expected. In this situation, what
should the IS auditor do FIRST?

IT best practices for the availability and continuity of IT services should:

Which of the following should be of PRIMARY concern to an IS auditor reviewing the management
of external IT service providers?

The PRIMARY objective of service-level management (SLM) is to:

An organization has outsourced its help desk. Which of the following indicators would be the best
to include in the SLA?

A benefit of quality of service (QoS) is that the:

Which of the following reports should an IS auditor use to check compliance with a service level
agreement’s (SLA) requirement for uptime?

When performing an audit of a client relationship management (CRM) system migration project,
which of the following should be of GREATEST concern to an IS auditor?

After discovering a security vulnerability in a third-party application that interfaces with several
external systems, a patch is applied to a significant number of modules. Which of the following tests
should an IS auditor recommend?