IT best practices for the availability and continuity of IT services should:

Which of the following should be of PRIMARY concern to an IS auditor reviewing the management of external
IT service providers?

The PRIMARY objective of service-level management (SLM) is to:

An organization has outsourced its help desk. Which of the following indicators would be the best to include in
the SLA?

A benefit of quality of service (QoS) is that the:

Which of the following reports should an IS auditor use to check compliance with a service level agreement’s
(SLA) requirement for uptime?

When performing an audit of a client relationship management (CRM) system migration project, which of the
following should be of GREATEST concern to an IS auditor?

After discovering a security vulnerability in a third-party application that interfaces with several external systems,
a patch is applied to a significant number of modules. Which of the following tests should an IS auditor
recommend?

An IS auditor performing an application maintenance audit would review the log of program changes for the:

A number of system failures are occurring when corrections to previously detected errors are resubmitted for
acceptance testing. This would indicate that the maintenance team is probably not performing adequately which
of the following types of testing?