A number of system failures are occurring when corrections to previously detected errors are
resubmitted for acceptance testing. This would indicate that the maintenance team is probably not
performing adequately which of the following types of testing?

An IS auditor performing an application maintenance audit would review the log of program changes
for the:

After discovering a security vulnerability in a third-party application that interfaces with several
external systems, a patch is applied to a significant number of modules. Which of the following tests
should an IS auditor recommend?

When performing an audit of a client relationship management (CRM) system migration project,
which of the following should be of GREATEST concern to an IS auditor?

Which of the following reports should an IS auditor use to check compliance with a service level
agreement’s (SLA) requirement for uptime?

A benefit of quality of service (QoS) is that the:

An organization has outsourced its help desk. Which of the following indicators would be the best to
include in the SLA?

The PRIMARY objective of service-level management (SLM) is to:

Which of the following should be of PRIMARY concern to an IS auditor reviewing the
management of external IT service providers?

IT best practices for the availability and continuity of IT services should: