To which tier of support does IBM route PMRs submitted by Support Providers?
A.
Support Providers PMRs receive no special routing.
B.
Support Providers PMRs are routed directly to Tivoli Level 2 to perform problem determination
and recreate if necessary.
C.
Support Providers PMRs are routed directly to Tivoli Level 1 to verify software version
information and logs have been provided.
D.
Support Providers PMRs are routed directly to Tivoli Level 3 (development) because only
defects may be submitted by support providers.