Which method is used to request assistance from IBM Tivoli Support for an end customer with
support maintenance?
A.
Support Provider should ask the end customer to call IBM support and create a PMR using the
clients IBM Customer Number (ICN).
B.
Support Provider should open a PMR in ESR/SR using the clients ICN.
C.
Support Provider must e-mail IBM support and ask to have a PMR created.
D.
Support Provider should call IBM support and create a PMR using the Support Providers ICN.