What is a requirement for an end customer when a support provider wishes to escalate an issue
to IBM Tivoli Support?
A.
The end customer must open a PMR, since only the customer has access to IBM Tivoli
Support.
B.
The end customer must give IBM Support access to their systems, so IBM can upgrade their
software.
C.
There is no requirement of the customer, as the support provider will escalate the issue to IBM
Tivoli Support.
D.
The end customer must install the latest version and patches of the product before IBM Tivoli
Support will accept a PMR.