Which statement best describes a Technical Expert?

What must be done prior to arranging technical interviews with key personnel?

Each of the four datacenters has a local operations team which is responsible for maintaining the
local servers, network devices, connections and commercial off the shelf (COTS) applications that
credit card transaction processing (CCTP) runs on. The primary North America datacenter has the
worldwide operations center which is responsible for worldwide CCTP monitoring (including its
own datacenter) and coordinating with the local operations teams. It also houses the worldwide
helpdesk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP
issues (Level 1-3). CCTP application developers (Level 3) are located in North America and
Ireland.
ACME currently uses Omegamon to monitor the mainframe, HP Open View, IBM Tivoli Network
Manager and Nagios to monitor parts of the network. IBM Tivoli Monitoring to monitor the
distributed environment. In addition, most of the local operations centers use variety of custom
scripts and open source programs to monitor the COTS and CCTP applications. Each of the local
datacenters have some sort of the central view of their monitoring, but not all of the monitoring is
sending events to the central or worldwide views. The help desk uses HP Service Manager as its
ticketing system.
ACME is experiencing several major issues with CCTP:
The first is that the helpdesk is spending too much time in firefighting mode (responding to issues
after the fact).
The second is that credit card transaction processing slows down at random intervals. These
slowdowns are usually noticed by the client’s customers first (as they violate their Service Level
Agreements) and that the intervals between issues range from hours to weeks.
The third is that there is no central view of the CCTP server and the environment that it runs on.
ACME would also like to take into consideration implementing or migrating all or a portion of their
infrastructure into the cloud.
Which IBM product is being fully utilized?

A customer requires this additional functionality to their monitoring environment:
– Monitoring of application transactions
– A view of the service health within their infrastructure
– Monitoring of Java-based applications
– Capability to determine when a network outage will affect other parts of the infrastructure
– Capability to auto ticket through Web services
Which three customer personnel should be involved in the requirements gathering meetings?
(Choose three.)

Which two conditions must be met so that the customer understands and agrees to the
requirement analysis findings? (Choose two.)

What is critical to understanding the client’s priorities and pain points?

A customer Service Level Agreement for a Web shopping cart check-out should be less than 18
seconds, and it is noted that some are randomly taking longer than 30 seconds. Which Service
Availability and Performance Management product or suite of products best tracks such problems
when performances are intermittent and sluggish?

A client has been extracting data from an existing performance application, reformatting data by
using a spreadsheet, and complaining about the amount of effort needed to accomplish the task.
How should this issue be addressed?

A large shipping organization currently employs IBM Tivoli Monitoring, IBM Tivoli
Netcool/OMNIbus, IBM Tivoli Netcool/Impact, and the Syslog and MTTrapd probes within their
monitoring environment. There is currently a collection layer Object Server and a single IBM Tivoli
Monitoring instance.
The customer would like to add this functionality to their current monitoring environment:
– Improved system and database monitoring
– Service-oriented dashboards with service availability and status reflective of both events and
KPIs
– Historical tracking of system monitoring metrics
– The capability to apply correlation business rules to events -The capability to auto-ticket via
WebServices
Which additional product should be deployed within the customer’s environment to meet one or
more requirements?

Which task helps identify the roles in an organization?