Which two staffing tasks should be performed before the deployment of a new Service Availability and Performan
Which two staffing tasks should be performed before the deployment of a new Service Availability
and Performance Management solution? (Choose two.)
What are two effective ways to arrange interviews with the key personnel?
What are two effective ways to arrange interviews with the key personnel? (Choose two.)
Which IBM product can provide maintenance mode information to event-based information from HP Service Manager?
Which IBM product can provide maintenance mode information to event-based information from
HP Service Manager?
Which two items are important to consider when building a presentation for a client?
Which two items are important to consider when building a presentation for a client? (Choose two.)
how should non-functional requirements be handled?
When gathering requirements for a solution, how should non-functional requirements be handled?
Which Service Management solution is going to give the most visibility into why clients are having performance
A company with a retail Web site server presence is having trouble with the performance of their
customer connections. Which Service Management solution is going to give the most visibility into
why clients are having performance issues?
Which step is important when a Service Availability and Performance Management architect is working to identif
Which step is important when a Service Availability and Performance Management architect is
working to identify roles related to their project?
What should be done to identify the weaknesses in a customer’s application?
What should be done to identify the weaknesses in a customer’s application?
Which presentation methodology would be best suited for the customer?
A customer currently leverages IBM Tivoli Netcool/OMNIbus, various probes, and IBM Tivoli
Netcool/Impact as part of their monitoring solution. They want to add dashboards and service
views to their environment so that they can better monitor the health of their services and
determine the root cause of any incidents in a proactive way.
The customer has no prior experience with IBM Tivoli Business Service Manager and has not yet
leveraged the dashboard functionality within IBM Tivoli Netcool/OMNIbus Web GUI. They are
looking to understand and visualize the product capabilities but have tight time constraints and
must make a decision on their solution toolset quickly.
Which presentation methodology would be best suited for the customer?
Which two steps should be taken when trying to determine the most influential people at a customer location
Which two steps should be taken when trying to determine the most influential people at a
customer location when developing a Service Availability and Performance Management solution?
(Choose two.)