What three actions does ESR/SR allow a Support Provider to perform?
What three actions does ESR/SR allow a Support Provider to perform? (Choose three.)
Which two statements are true of Passport Advantage?
Which two statements are true of Passport Advantage? (Choose two.)
Which two statements are true pertaining End of Support?
Which two statements are true pertaining End of Support? (Choose two.)
Which two pieces of information must the Level 2 support provider include when opening a PMR with IBM Tivoli S
Which two pieces of information must the Level 2 support provider include when opening a PMR
with IBM Tivoli Support? (Choose two.)
What is the IBM Tivoli Support response goal for severity 1 PMRs outside business hours?
What is the IBM Tivoli Support response goal for severity 1 PMRs outside business hours?
What is a requirement for an end customer when a support provider wishes to escalate an issue to IBM Tivoli Su
What is a requirement for an end customer when a support provider wishes to escalate an issue
to IBM Tivoli Support?
What is the IBM Tivoli Support response goal for severities 2, 3 and 4 PMRs?
What is the IBM Tivoli Support response goal for severities 2, 3 and 4 PMRs?
which tier of support does IBM route PMRs submitted by Support Providers?
To which tier of support does IBM route PMRs submitted by Support Providers?
What team has been created by IBM to manage Client Satisfaction issues, including complaint management, and du
What team has been created by IBM to manage Client Satisfaction issues, including complaint
management, and duty manager requests?
which format must service providers log PMRs?
In which format must service providers log PMRs?