Quality control circles are now used all over the world. The circles typically consist of a group of five to ten employees who meet regularly. The primary goal of these circles is to:
A. Improve the quality of leadership in the organization.
B. Tap the creative problem-solving potential of every employee.
C. Improve communications between employees and managers by providing a formal communication channel
D. Allow for the emergence of team leaders who can be targeted for further leadership development.
Explanation:
Quality control circles are used to obtain voluntary input from employees to promote problem solving. Potential benefits include lower costs, better employer-employee relations, and greater employee commitment.