Which of the following is not an appropriate measure of quality? A. Market share. B. Delivery performance. C. Customer satisfaction. D. Raw materials costs. Explanation: Emphasizing lower input costs may result in more defective output, and higher input costs may or may not reflect the procurement of better raw materials. Financial measures are thus mostly […]

Management of a company is attempting to build a reputation as a world-class manufacturer of quality products. Which of the following measures would not be used by the firm to measure quality? A. The percentage of shipments returned by customers because of poor quality. B. The number of parts shipped per day. C. The number […]

The most important component of quality control is: A. Ensuring goods and services conform to the design specifications. B. Satisfying upper management. C. Conforming with ISO-9000 specifications. D. Determining the appropriate timing of inspections. Explanation: The intent of quality control is to ensure that goods and services conform to the design specifications. Whether the focus […]

If a manufacturer has established a limit on the number of defects that are tolerable in the final assembly of its product, which of the following quality control procedures should be employed? I. Inspect completed goods for compliance with established tolerances. II. Review sales returns for defects not detected during the final inspection process. III. […]

A traditional quality control process in manufacturing consists of mass inspection of goods only at the end of a production process. A major deficiency of the traditional control process is that: A. It is expensive to do the inspections at the end of the process. B. It is not possible to rework defective items. C. […]