Refer to the exhibit. A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are […]

Which of the following is important when considering regular call center operations? A. A backup strategy for the call center databases B. An analysis of the software you choose to create the call center databases C. A decision for how much room to create for the call center databases D. A restore strategy for the […]