What action would you advise the call center supervisor to use to configure an alternate call path in case of
A customer wants to configure their call center for emergencies. What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster? A. Set a value variable and change the value assigned using a feature access code B. Set a trunk group and change the […]
Which vector object can replace the Time of day (TOD) global Vector Variable?
Which vector object can replace the Time of day (TOD) global Vector Variable? A. Vector Routing Table B. Business Schedule Table C. Service Hours Table D. Policy Routing Table
What feature would you suggest the call center offers a survey to the people who have called?
A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. What feature would you suggest the call center offers a survey to the people who have called? […]
Which command would you use to do this?
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this? A. list trace stations B. list trace vector C. list trace trunk D. list trace trac
Which two vector variable types are strictly global in scope?
Which two vector variable types are strictly global in scope? (Choose two.) A. stepcnt B. dow C. value D. ani E. collect
What would cause calls to interflow to Denver?
Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to […]
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1
Refer to the exhibit. Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00? A. The call will be routes to 2048 B. The call will queue to skill 1 C. The call will be disconnected D. The call will be routed to […]
Which command would be entered in the vector to accomplish this?
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue. Which command would be entered in the vector to accomplish […]
Which command do you use to do this?
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended. Which command do you use to do this? A. monitor bcms hunt group B. list trace trunk C. monitor bcms trunk D. list trace vdn Reference: https://downloads.avaya.com/css/P8/documents/100180552 (p.9)
What would be the reason for this?
Refer to the exhibit. A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are […]