Why are processes required?
A.
to be able to define quality objectives in a structured manner
B.
to ensure that service issues never arise
C.
to provide consistency in the output from activities
D.
to satisfy the needs of major outsource providers
Explanation:
A) Incorrect. The processes should support the quality objectives.
B) Incorrect. Service issues are a part of day to day life; processes will help to minimize their impact.
C) Correct. A predictable approach is required.
D) Incorrect. Touch points with suppliers are needed to demonstrate end to end quality control.