Who is responsible for ensuring that the Request Fulfilment process is being performed according to the agreed and documented process?
A.
TheRequestFulfilment Process Manager
B.
TheRequestFulfilment Process Owner
C.
The Service Manager
D.
The Service Desk Manager
TheRequestFulfilment Process Manager should be the correct answer. He is the person responsible for ensuring that the process is being performed according to the agreed and documented requirements. The process manager is the person who agrees upon and documents the requirements.
Process Manage is accountable. Process Owner is responsible. RACI model
” Stan”, I think you are right, because the process manager is the person who ensures the process is carried out correctly day to day. by the RACI , manager is responsible and owner is accountable. I think “Ron” is not right.