Which type of event or activity can trigger a service Change, which would need to be catered for in
the Service Management plan?
A.
Major Incident
B.
Service improvement activities
C.
System Lifecycle Management
D.
Urgent Change
Explanation:
A Incorrect. This is an event within a process, the process is designed to handle these events,
and so it does not affect the Service Management plan.
B Correct. Improving the service implies changes to the processes and service and consequently
affects the Service Management plan.
C Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not
affect the Service Management plan.
D Incorrect. This is an event within a process. The process is designed to handle these events,
and so this does not affect the Service Management plan.