Which process has the purpose to ensure that, by managing the risks could seriously affect IT
services, the IT service provider can always provide minimum agreed business-related service levels?
A.
Change management
B.
IT service continuity management
C.
Financial management for IT services
D.
Service catalog management
Explanation:
Reference:
http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design (See IT service continuity
management)