It is essential that an owner at senior level has overall responsibility for Service Management.
Which of the statements below is a best practice?
A.
A senior responsible owner should be assigned as chairman of the Change Advisory Board (CAB).
B.
A senior responsible owner should handle all customer complaints to be able to improve
customer satisfaction.
C.
A senior responsible owner should ensure resourcing for service improvement activities.
D.
A senior responsible owner should have responsiblity for Customer Relationship Management.