Which of the following areas would technology help to support during the Service Transition phase of the lifecycle?
1. Data mining and workflow tools
2. Measurement and reporting systems
3. Release and deployment technology
4. Process Design
A.
2, 3 and 4 only
B.
1, 3 and 4 only
C.
1, 2 and 3 only
D.
All of the above
Which of the following areas would technology help to support during the Service Transition phase of the lifecycle?
1. Data mining and workflow tools
2. Measurement and reporting systems
3. Release and deployment technology
4. Process Design
Answer in here is 1,2,3 only which does not include the process design. in other set of test http://www.freezingblue.com/iphone/flashcards/printPreview.cgi?cardsetID=257756 the answer is all of the above which was my original answer . so someone please let me know.
The question states service transition phase so it cant be number 4