Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes
A.
All of the above
B.
1, 2 and 3 only
C.
2 and 4 only
D.
3 and 4 only
Explanation:
can someone explain me why sentence 4 is not true
standard changes is done via change management process