Which is an example of a performance metric that can be used to assess the impact of
portfolio management?

A.
Speed at which service is provided to customers from the point of first contact

B.
Speed at which initiatives, aimed at improving customer service, progress through the
development pipeline

C.
Speed at which customer complaints are dealt with from point of receipt through to
resolution

D.
Speed at which requests for change are assessed and responded to by individual
projects and programmes