When implementing Service management, what is the recommended method to deliver the best
possible service to meet a customer’s business needs?
A.
All employees should have attended anIT service management Foundation course.
B.
Combine the best practices fromITIL®CobiTTMand Six Sigma®to meet the customer’s
business needs.
C.
Each service management process needs to have its own dedicated process manager.
D.
The Service management processes should meet the requirements in ISO/IEC 20000.
Explanation: