What is the primary purpose of analyzing Change records?
A.
to be able to open a new Problem record, so proactive identification of Incidents is possible
B.
to check if related Incident records are adequately closed
C.
to detect increasing levels of Changes and emerging trends
D.
to provide input to the Service Reporting process
Explanation:
A) Incorrect. Problem records are opened based upon Incident analysis.
B) Incorrect. To check if Incident records are adequately closed, Incident records shall be
analyzed.
C) Correct. Analysis of Change records allows for trend identification.
D) Incorrect. The purpose of analyzing Change records is to detect increasing levels of Changes
and emerging trends.