What does a quality policy aim to define?
A.
the formally expressed quality intentions and direction of an organization
B.
the legal obligations that the organization must fulfill
C.
the requirements of ISO/IEC 20000
D.
the requirements of the customer as stated in the Service Level Agreement (SLA)
Explanation:
A Correct. A statement defined to deliver focus to the organization.
B Incorrect. The document will record any policy statements pertinent to the obligations but not
the obligations themselves.
C Incorrect. These detail the needs of the Quality Management System, not of the policy.
D Incorrect. These would provide input to the definition of the policies but these would not be the
policies themselves.