What is the BEST description of the purpose of the service operation stage of the service lifecycle?
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
which one of the following describes service operations contribution?
In terms of adding value to the business, which one of the following describes service operations
contribution?
Which one of the following are the two primary elements that create value for customers?
Which one of the following are the two primary elements that create value for customers?
Which one of the following statements BEST describes a definitive media library (DML)?
Which one of the following statements BEST describes a definitive media library (DML)?
Which one of the following is it the responsibility of supplier management to negotiate and agree?
Which one of the following is it the responsibility of supplier management to negotiate and agree?
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
Which one of the following is NOT a responsibility of the service transition stage of the service
lifecycle?
Which of the following are managed by facilities management?
Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Which areas of service management can benefit from automation?
Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
Which one of the following is the BEST definition of reliability?
Which one of the following is the BEST definition of reliability?