Which function or process would provide staff to monitor events in an operations bridge?
Which function or process would provide staff to monitor events in an operations bridge?
Which of the following activities are performed by a service desk?
Which of the following activities are performed by a service desk? 1. Logging details of
incidents and service requests 2. Providing first-line investigation and diagnosis 3. Restoring
service 4. Implementing all standard changes
Which of the following is NOT an objective of Continual Service Improvement?
Which of the following is NOT an objective of Continual Service Improvement?
Which is the fourth?
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
What are the three types of metrics that an organization should collect to support continual service improveme
What are the three types of metrics that an organization should collect to support continual
service improvement (CSI)?
Which of the following are classed as stakeholders in service management?
Which of the following are classed as stakeholders in service management? 1. Customers
2. Users 3. Suppliers
what is the person or group who defines or and agrees their service targets known as?
From the perspective of the service provider, what is the person or group who defines or
and agrees their service targets known as?
Which process is responsible for sourcing and delivering components of requested standard services?
Which process is responsible for sourcing and delivering components of requested standard
services?
Which of the following is the best definition of service management?
Which of the following is the best definition of service management?
Which of the following CANNOT be provided by a tool?
Which of the following CANNOT be provided by a tool?