Which process would ensure that utility and warranty requirements are properly addressed
in service designs?

What would you call the groups of people who have an interest in the activities, targets,

resources and deliverables from service management?

What would be the next step in the continual service improvement (CSI) model after? 1.
What is the vision? 2. Where are we now? 3. Where do we want to be? 4. How do we get
there? 5. Did we get there? 6. ?

Which statement about the emergency change advisory board (ECAB) is CORRECT?

Which of the following BEST describes a problem?

Which of the following is NOT a recognized example of a service provider type within the
ITIL framework?

Which one of the following statements about incident reporting and logging is CORRECT?

Which process is responsible for providing the rights to use an IT service?

What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?

Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow 2. Measurement and reporting 3. Release and deployment 4.
Process design