Which is the correct definition of a customer facing service?

Which process will regularly anal0yse incident data to identify discernible trends?

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an
organizational structure?

Which one of the following functions would be responsible for the management of a data centre?

Hierarchic escalation is BEST described as?

Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

Which process would be used to compare the value that newer services have offered over those they have
replaced?

Which statement should NOT be part of the value proposition for Service Design?

Service transition contains detailed descriptions of which processes?

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties