Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

Which one of the following is it the responsibility of supplier management to negotiate and agree?

Which one of the following statements BEST describes a definitive media library (DML)?

Which one of the following are the two primary elements that create value for customers?

In terms of adding value to the business, which one of the following describes service operation s contribution?

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

Which one of the following do major incidents require?

Which process is involved in monitoring an IT service and detecting when the performance drops below
acceptable limits?