Which of the following statement about the service owner is INCORRECT?

Which Functions are included in IT operations management?

Which process would seek to understand levels of customer satisfaction and communicate what
action plans have been put in place to deal with dissatisfaction?

The definitive media library is the responsibility of:

What are the three service provider business models?

Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1. Details of failed changes
2. Updates to the change schedule
3. Reviews of completed changes

Which of the following are types of service defined in ITIL?
1. Core
2. Enabling
3. Special

What is defined as the ability of a service, component or configuration item (CI) to perform its
agreed function when required?

Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record

Which types of communication would the functions within service operation use?
1. Communication between data centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication