Which of the following are within the scope of service asset and configuration management?
1. Identification of configuration items (CIs)
2. Recording relationships between CIs
3. Recording and control of virtual CIs
4. Approving finance for the purchase of software to support service asset and configuration
management

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of
the service lifecycle?

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase
‘Understand and agree on the priorities for improvement based on a deeper development of the
principles defined in the vision’?

Which of the following processes contributes MOST to quantifying the financial value of IT services
to the business?

Which of the following is the BEST description of a service-based service level agreement (SLA)?

Which of the following is NOT a source of best practice?

What is a service delivered between two business units in the same organization known as?

What is the act of transforming resources and capabilities into valuable service better known as?

From the perspective of the service provider, who is the person or group that agrees their service
targets?

Which of the following identifies the purpose of service transition planning and support?