Which processes should the Plan, Do, Check, Act methodology be applied to?
Which processes should the Plan, Do, Check, Act methodology be applied to?
What does the concept of "quality" comprise?
What does the concept of “quality” comprise?
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
What is according to ISO/IEC 20000 a required part of the planning for new or changed services?
What does the standard explicitly recommend to be implemented with Configuration Management?
What does the standard explicitly recommend to be implemented with Configuration
Management?
What is included in these measurements?
The success and failure of Releases shall be measured. What is included in these
measurements?
What services can be left out of the Service Catalogue?
What services can be left out of the Service Catalogue?
Which process is responsible for the definition of this process?
According to the ISO/IEC 20000 standard it is important that a process exists to deal with
contractual disputes with suppliers. Which process is responsible for the definition of this process?
What triggers a re-test of the Availability and Service Continuity plans?
What triggers a re-test of the Availability and Service Continuity plans?
What will the controls be related to?
Security controls shall be documented. What will the controls be related to?
when shall a customer be informed of this?
If the service provider believes the service levels will not be met for an incident, when shall a
customer be informed of this?