Which of the following would commonly be found in a contract underpinning an IT service?
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
which processes?
Service transition contains detailed descriptions of which processes?
Which statement should NOT be part of the value proposition for Service Design?
Which statement should NOT be part of the value proposition for Service Design?
Which process would be used to compare the value that newer services have offered over those they have replace
Which process would be used to compare the value that newer services have offered over those
they have replaced?
Which one of the following is the BEST description of the items above?
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
Hierarchic escalation is BEST described as?
Hierarchic escalation is BEST described as?
Which one of the following functions would be responsible for the management of a data centre?
Which one of the following functions would be responsible for the management of a data centre?
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an orga
Which one of the following would be the MOST useful in helping to define roles and
responsibilities in an organizational structure?
Which process will regularly anal0yse incident data to identify discernible trends?
Which process will regularly anal0yse incident data to identify discernible trends?
Which is the correct definition of a customer facing service?
Which is the correct definition of a customer facing service?