Which types of communication would the functions within service operation use?
Which types of communication would the functions within service operation use?
1. Communication between data centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
Where would all the possible service improvement opportunities be recorded?
Where would all the possible service improvement opportunities be recorded?
Which of the following statements correctly states the relationship between urgency, priority and impact?
Which of the following statements correctly states the relationship between urgency, priority and
impact?
which stage of the service lifecycle?
Event management, problem management, access management and request fulfillment are part
of which stage of the service lifecycle?
Which of the following is NOT a benefit of using public frameworks and standards?
Which of the following is NOT a benefit of using public frameworks and standards?
Which of the following statements about processes is INCORRECT?
Which of the following statements about processes is INCORRECT?
Which process has the following objective “Establish new or changed services into supported environments wit
Which process has the following objective “Establish new or changed services into supported
environments within the predicted cost, time and resource estimates”?
What are customers of an IT service provider who purchase services in terms of a legally binding contract know
What are customers of an IT service provider who purchase services in terms of a legally binding
contract known as?