Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
Who should ensure that this evidence is available?
During an audit, evidence is required for Service Management policies, plans and procedures.
Who should ensure that this evidence is available?
While planning for service improvements, what is an important best practice to consider?
While planning for service improvements, what is an important best practice to consider?
What will the controls be related to?
Security controls shall be documented. What will the controls be related to?
If the service provider believes the service levels will not be met for an incident, when shall a customer be
If the service provider believes the service levels will not be met for an incident, when shall a customer be informed of this?
What is the reason for this?
Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
Which process is responsible for the definition of this process?
According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
What triggers a re-test of the Availability and Service Continuity plans?
What triggers a re-test of the Availability and Service Continuity plans?
What is included in these measurements?
The success and failure of Releases shall be measured. What is included in these measurements?
What services can be left out of the Service Catalogue?
What services can be left out of the Service Catalogue?