What should the Relationship processes ensure?
The Relationship processes describe the relationships with the business and with the suppliers.
What should the Relationship processes ensure?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
When should the final closure of an Incident record be completed?
When should the final closure of an Incident record be completed?
Who has a responsibility in continual improvement?
Who has a responsibility in continual improvement?
Where are agreements regarding Service Delivery and its relationship to Security Management recorded?
Where are agreements regarding Service Delivery and its relationship to Security Management recorded?
What is the objective of Customer satisfaction measurement?
Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?
How should the requirements for Service Continuity and Availability be identified?
How should the requirements for Service Continuity and Availability be identified?
What should planning for a new or changed service consider?
What should planning for a new or changed service consider?
What should be included as an attribute of a managed Configuration Item (CI)?
Part of the Configuration Management process is about Configuration identification. What should be included as an attribute of a managed Configuration Item (CI)?